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![售后管理表格-表格模板售后管理表格 ,【 今天是: 2019年12月1日 星期日 】,今日售后接单: 1 单当月售后接单数量：1.0,当前未完成数量：1.0,,客户信息-设定（6条）区域-设定（7条）,NO:公司名称联系人电话邮箱区域地址备注NO区域备注,上海科创发展XX1李慧青18128789089.018128789089@QQ.COM上海华石窟422号,2.0移动设备汇销XX1朱少皙18128789090.018128789090@QQ.COM上海北京西路232号2.0南宁,3.0XX财务系统1薛爽竹18128789091.018128789091@QQ.COM北京北京云锦路2423号3.0北京,4.0上海科创发展XX2娄青娜18128789092.018128789093@QQ.COM天津天津华石窟423号4.0天津,5.0移动设备汇销XX2范会华18128789093.018128789094@QQ.COM上海北京西路233号5.0深圳,6.0XX财务系统2曾强18128789094.018128789095@QQ.COM重庆重庆北京西路234号6.0重庆,7.07.0南京,8.08.0,9.09.0,10.010.0,11.011.0,12.012.0,13.013.0,14.014.0,15.015.0,16.016.0,17.017.0,18.018.0,19.019.0,20.020.0,21.021.0,22.022.0,23.023.0,24.024.0,25.025.0,26.026.0,27.027.0,28.028.0,29.029.0,30.030.0,31.031.0,32.032.0,33.033.0,34.034.0,35.035.0,36.036.0,37.037.0,38.038.0,39.039.0,40.040.0,41.041.0,42.042.0,43.043.0,44.044.0,45.045.0,46.046.0,47.047.0,48.048.0,49.049.0,50.050.0,51.0,52.0,53.0,54.0,55.0,56.0,57.0,58.0,59.0,60.0,61.0,62.0,63.0,64.0,65.0,66.0,67.0,68.0,69.0,70.0,71.0,72.0,73.0,74.0,75.0,76.0,77.0,78.0,79.0,80.0,81.0,82.0,83.0,84.0,85.0,86.0,87.0,88.0,89.0,90.0,91.0,92.0,93.0,94.0,95.0,96.0,97.0,98.0,99.0,100.0,101.0,102.0,103.0,104.0,105.0,106.0,107.0,108.0,109.0,110.0,111.0,112.0,113.0,114.0,115.0,116.0,117.0,118.0,119.0,120.0,121.0,122.0,123.0,124.0,125.0,126.0,127.0,128.0,129.0,130.0,131.0,132.0,133.0,134.0,135.0,136.0,137.0,138.0,139.0,140.0,141.0,142.0,143.0,144.0,145.0,146.0,147.0,148.0,149.0,150.0,151.0,152.0,153.0,154.0,155.0,156.0,157.0,158.0,159.0,160.0,161.0,162.0,163.0,164.0,165.0,166.0,167.0,168.0,169.0,170.0,171.0,172.0,173.0,174.0,175.0,176.0,177.0,178.0,179.0,180.0,181.0,182.0,183.0,184.0,185.0,186.0,187.0,188.0,189.0,190.0,191.0,192.0,193.0,194.0,195.0,196.0,197.0,198.0,199.0,200.0,201.0,202.0,203.0,204.0,205.0,206.0,207.0,208.0,209.0,210.0,211.0,212.0,213.0,214.0,215.0,216.0,217.0,218.0,219.0,220.0,221.0,222.0,223.0,224.0,225.0,226.0,227.0,228.0,229.0,230.0,231.0,232.0,233.0,234.0,235.0,236.0,237.0,238.0,239.0,240.0,241.0,242.0,243.0,244.0,245.0,246.0,247.0,248.0,249.0,250.0,251.0,252.0,253.0,254.0,255.0,256.0,257.0,258.0,259.0,260.0,261.0,262.0,263.0,264.0,265.0,266.0,267.0,268.0,269.0,270.0,271.0,272.0,273.0,274.0,275.0,276.0,277.0,278.0,279.0,280.0,281.0,282.0,283.0,284.0,285.0,286.0,287.0,288.0,289.0,290.0,291.0,292.0,293.0,294.0,295.0,296.0,297.0,298.0,299.0,300.0,301.0,302.0,303.0,304.0,305.0,306.0,307.0,308.0,309.0,310.0,311.0,312.0,313.0,314.0,315.0,316.0,317.0,318.0,319.0,320.0,321.0,322.0,323.0,324.0,325.0,326.0,327.0,328.0,329.0,330.0,331.0,332.0,333.0,334.0,335.0,336.0,337.0,338.0,339.0,340.0,341.0,342.0,343.0,344.0,345.0,346.0,347.0,348.0,349.0,350.0,351.0,352.0,353.0,354.0,355.0,356.0,357.0,358.0,359.0,360.0,361.0,362.0,363.0,364.0,365.0,366.0,367.0,368.0,369.0,370.0,371.0,372.0,373.0,374.0,375.0,376.0,377.0,378.0,379.0,380.0,381.0,382.0,383.0,384.0,385.0,386.0,387.0,388.0,389.0,390.0,391.0,392.0,393.0,394.0,395.0,396.0,397.0,398.0,399.0,400.0,401.0,402.0,403.0,404.0,405.0,406.0,407.0,408.0,409.0,410.0,411.0,412.0,413.0,414.0,415.0,416.0,417.0,418.0,419.0,420.0,421.0,422.0,423.0,424.0,425.0,426.0,427.0,428.0,429.0,430.0,431.0,432.0,433.0,434.0,435.0,436.0,437.0,438.0,439.0,440.0,441.0,442.0,443.0,444.0,445.0,446.0,447.0,448.0,449.0,450.0,451.0,452.0,453.0,454.0,455.0,456.0,457.0,458.0,459.0,460.0,461.0,462.0,463.0,464.0,465.0,466.0,467.0,468.0,469.0,470.0,471.0,472.0,473.0,474.0,475.0,476.0,477.0,478.0,479.0,480.0,481.0,482.0,483.0,484.0,485.0,486.0,487.0,488.0,489.0,490.0,491.0,492.0,493.0,494.0,495.0,496.0,497.0,498.0,499.0,500.0,,客服人员-设定（2名）工程师人员-设定（2名）,NO:客服姓名电话邮箱备注NO:工程师姓名电话邮箱备注,1.0郭扬玲13111111111.013111111111@qq.com1.0范林13111111111.013111111111@qq.com,2.0张存林13111111112.013111111112@qq.com2.0乔娜芳13111111112.013111111112@qq.com,3.03.0,4.04.0,5.05.0,6.06.0,7.07.0,8.08.0,9.09.0,10.010.0,11.011.0,12.012.0,13.013.0,14.014.0,15.015.0,16.016.0,17.017.0,18.018.0,19.019.0,20.020.0,21.021.0,22.022.0,23.023.0,24.024.0,25.025.0,26.026.0,27.027.0,28.028.0,29.029.0,30.030.0,31.031.0,32.032.0,33.033.0,34.034.0,35.035.0,36.036.0,37.037.0,38.038.0,39.039.0,40.040.0,41.041.0,42.042.0,43.043.0,44.044.0,45.045.0,46.046.0,47.047.0,48.048.0,49.049.0,50.050.0,,售后处理明细辅助辅助2,NO:单据号客服接单工程师分配工程师售后记录所用时间辅助列（勿删）辅助列（勿删）2,接单时间客服人员公司名称联系人区域问题描述解决方法完成情况描述完成时间,上海 2019.11.28 20:3843797.8597222郭扬玲上海科创发展XX1李慧青上海客户购买的XX产品使用一周后出现XX问题无法远程解决，请上门协助恢复范林现场重置设定1完成143799.88752天00:40:002.027777777843797.0,2.0北京 2019.11.29 20:4543798.8645833张存林XX财务系统1薛爽竹北京问题1乔娜芳现场重置设定2完成243799.88751天00:33:001.022916666743798.0,3.0上海 2019.11.30 20:4643799.8652778郭扬玲移动设备汇销XX1朱少皙上海问题2范林现场重置设定3完成343799.888194400:33:000.02291666662543799.0,4.0重庆 2019.12.1 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00:36:30,南宁,3.0北京1天 00:33:00,4.0天津,5.0深圳,6.0重庆,7.0南京,8.0,9.0,10.0,11.0,12.0,13.0,14.0,15.0,16.0,17.0,18.0,19.0,20.0,21.0,22.0,23.0,24.0,25.0,26.0,27.0,28.0,29.0,30.0,31.0,32.0,33.0,34.0,35.0,36.0,37.0,38.0,39.0,40.0,41.0,42.0,43.0,44.0,45.0,46.0,47.0,48.0,49.0,50.0,,客服接单汇总工程师处理汇总,请输入截止日期：请输入截止日期：,43796.0~43799.043796.0~43799.0,NO客服姓名接单数量NO工程师姓名处理单数,郭扬玲范林,张存林乔娜芳,3.03.0,4.04.0,5.05.0,6.06.0,7.07.0,8.08.0,9.09.0,10.010.0,11.011.0,12.012.0,13.013.0,14.014.0,15.015.0,16.016.0,17.017.0,18.018.0,19.019.0,20.020.0,21.021.0,22.022.0,23.023.0,24.024.0,25.025.0,26.026.0,27.027.0,28.028.0,29.029.0,30.030.0,31.031.0,32.032.0,33.033.0,34.034.0,35.035.0,36.036.0,37.037.0,38.038.0,39.039.0,40.040.0,41.041.0,42.042.0,43.043.0,44.044.0,45.045.0,46.046.0,47.047.0,48.048.0,49.049.0,50.050.0,,上海XXX公司售后记录,请选择单号 来查询记录,单号：上海 2019.11.28 20:38售后区域：上海接单时间：43797.8597222,客服接单客服姓名郭扬玲13111111111@qq.com,13111111111.0,客户信息联系人李慧青公司名称上海科创发展XX1,18128789089.0地址上海华石窟422号,18128789089@QQ.COM,·,问题描述客户购买的XX产品使用一周后出现XX问题无法远程解决，请上门协助恢复,工程师工程师姓名范林13111111111@qq.com,13111111111.0,售后记录解决方法现场重置设定1,完成情况描述完成1,完成时间43799.8875,日期：,售后总用时长：2天00:40:00工程师签字：,客户签字：,,使用说明,* 欢迎使用 [售后管理表格] ，本表用函数制成无需使用宏！,1.0表格内有些测试数据，使用前可操作练习下；之后清除测试数据！如修改表格请在：[审阅]-[撤销工作表保护],2.0 [基础数据]：先设定客户信息和区域、工作人员。,3.0 [售后处理]：客服接单、售后分配、工程师售后记录在同一个页面操作。,4.0 [数据分析]：以截至时间为条件汇总：类型有客服接单、售后分配、工程师。,5.0 [查询&打印]：按照单据号来查询单个售后明细，A4竖向方便打印。,谢谢支持！希望你会喜欢！ ,,,,](http://personal.wpscdn.cn/app/new-www-docer-com/img/loading-img-42.ffcbba5.gif)